Bogoran.com – Layanan perbankan kini semakin mudah termasuk BRI yang memiliki layanan contact resmi di nomor 1500017.
Komunikasi berbasis mobile dan internet bisa digunakan dengan mudah oleh siapa saja dan di mana saja. Meskipun demikian, kehadiran layanan contact center tetap dibutuhkan mengingat keberadaannya yang sangat penting bagi nasabah/konsumen.
Seperti halnya layanan contact center PT Bank Rakyat Indonesia (Persero) Tbk atau BRI, nasabah dapat menghubungi Contact BRI 1500017. Atau chat Sabrina via WhatsApp (0812-12-14017) untuk informasi produk dan layanan BRI, termasuk pengaduan.
Nasabah dapat langsung berkomunikasi secara langsung dengan pihak bank. Selain itu, BRI juga memiliki beberapa akun channel resmi dan media sosial resmi yang bisa digunakan untuk menghubungi Contact BRI. Semua media sosial resmi BRI telah verified (bercentang biru) antara lain :
- Instagram: @bankbri_id
- Facebook: BANK BRI
- TikTok: @bankbri_id
- X (sebelumnya twitter): @bankbri_id, @kontakBRI, @promo_BRI
- Youtube: BANK BRI
Tak hanya informasi produk dan layanan BRI, Corporate Secretary BRI Agustya Hendy Bernadi mengimbau nasabah dapat menghubungi contact resmi BRI guna memastikan kebenaran informasi yang dirasa meragukan.
“Seperti diketahui, di balik sisi positif perkembangan era digital, terdapat risiko kejahatan berbasis digital yang dapat menyasar siapa saja,” ujar Hendy.
Ia mengingatkan masyarakat untuk terus waspada dan berhati-hati terhadap pihak-pihak yang mengatasnamakan BRI.
Hal tersebut disebabkan karena masih maraknya modus social engineering (soceng) yang merupakan rekayasa sosial atau teknik manipulasi untuk mendapatkan akses informasi pribadi yang bersifat rahasia (data transaksi, seperti user, password dompet digital. Bahkan aplikasi mobile banking) oleh oknum tidak bertanggung jawab. Selanjutnya, fraudster akan melakukan transaksi perbankan milik nasabah.
Cara Mengantisipasi Social Engineering
Berbagai modus soceng dilancarkan oleh pelaku. Seperti undangan pernikahan, paket barang, dokumen/file, kuis, ataupun cara lainnya yang menarik perhatian.
Dengan selalu menjaga kerahasiaan data perbankan, serta tetap berhati-hati dalam menerima pesan yang ada, nasabah akan terhindar dari berbagai modus penipuan dengan modus soceng.
BRI akan selalu mengedukasi serta mengajak seluruh masyarakat untuk selalu waspada akan modus penipuan baru soceng. Adapun cara mengantisipasi berbagai modus tersebut antara lain:
1. Waspada saat ada pesan dari nomor tak dikenal mencantumkan link/file berformat APK.
2. Kenali file yang disertai pengumuman/pemberitahuan berupa ancaman dan membuatmu panik, resah, atau takut.
3. Tidak asal klik link/file yang dikirimkan oleh pihak yang tidak dikenal.
4. Jika sudah terklik dan install file tersebut, segera matikan koneksi data selular dan WIFI pada perangkat.
5, Bersihkan data dan cache aplikasi tersebut.
6. Uninstall aplikasi tersebut.
7. Ubah username, PIN dan password mobile banking termasuk email pribadi.
8. Lebih aman untuk dilakukan reset handphone ke factory mode atau mode pabrik.
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